Thank you for using Pointia. This page provides answers to common questions and how to reach us.
Q. How do I create a party?
A. Tap the 🌐 icon at the top right of the home screen to open the shared party screen, and enter a name in the "Create" tab. An 10-character invite code will be shown once the party is created.
Q. How do I join with an invite code?
A. Open the same shared party screen and enter the code in the "Join" tab. Just paste in a code copied from an existing member.
Q. I can't join a party.
A. The invite code may have been regenerated, the party may be at its 12-member cap, or you may be at the 3-party limit of the free plan. Please check the error message shown.
Q. I want to delete a party.
A. Pointia parties can be "left" but not "deleted" directly. When the last member leaves, the party is automatically removed.
Q. I can't attach photos.
A. Photo attachment is a Premium feature (up to 5 photos per save). You can subscribe from the "Become Premium" item in Settings (rollout in preparation).
Q. How do I cancel Premium?
A. On iOS: Settings app → Apple ID → Subscriptions. On Android: Play Store → Subscriptions. The App does not currently offer a direct cancellation flow.
Q. How do I keep my data when changing devices?
A. In the Settings → Account screen, link Google or Apple ID. Signing in on a new device with the same account will restore your records. If you discard the device while still anonymous, records cannot be recovered.
Q. Notifications aren't arriving.
A. Please check that notifications are allowed for the App in your device settings (iOS: Settings → Notifications → Pointia; Android: Settings → Apps → Pointia → Notifications). If it still doesn't work, contact us below.
YokkoLab support desk
Email: support@yokkolab.com
We aim to reply within 5 business days of receipt, though times may vary by season.